The Service operates in accordance with international standards for combating the legalization (laundering) of proceeds obtained through criminal activity (AML) and customer identification procedures (KYC).

All transactions are subject to mandatory AML screening based on a Risk-Based Approach.

Transaction risk assessment is performed using an automated Risk-Score model based on data from a specialized blockchain transaction AML analyzer.

If an elevated risk level is detected, the transaction may be suspended pending completion of the relevant review.

An enhanced due diligence procedure is initiated in the following cases:

• the aggregate transaction risk score (Total Risk-Score) exceeds 70%;
• the transaction contains High-Risk Labels regardless of the overall Risk-Score percentage.

High-Risk Labels include, but are not limited to:

• sanctions lists and individuals subject to restrictive measures;
• terrorism financing;
• darknet marketplaces;
• mixing services (mixers);
• stolen funds;
• fraudulent schemes (scam/fraud);
• ransomware;
• other sources classified by the AML analyzer as High Risk.

The Service uses AML analyzers for transaction screening, including BitOK and other blockchain transaction analysis tools. In certain cases, external AML reporting services may be used for preliminary checks or additional risk assessment.

For identity verification:

• photo or scan of a passport / government-issued ID;
• selfie with the document;
• video verification.

Proof of address:

• document confirming the residential address (utility bill, bank statement, etc.).

To confirm the origin of funds (Source of Funds):

• cryptocurrency exchange account statement or certificate;
• transaction history;
• screenshots of the personal account;
• written explanation of the origin of funds;
• contracts confirming receipt of funds;
• other documents confirming the legitimate origin of funds.

Proof of ownership of payment details (card / account / SBP):

• photos, screenshots, or other evidence of ownership of the payment details;
• in cases of significant risk — a photo of the bank card against the Service page and/or other materials confirming that the payment details belong to the User.

Proof of payment / deposit:

• TxID, PDF receipt, bank statement, screenshots;
• video recording of transaction history or current account status — if necessary (including to resolve any dispute regarding the deposit).

The initial AML analysis is performed automatically.

If High-Risk Labels are detected, a request for documents is sent to the client within 24 hours.

The estimated review period for submitted materials is 1 to 10 business days. In certain cases, the investigation may require additional time.

A refund is possible upon successful completion of the KYC procedure.

Refunds are made to the same address (payment details) from which the funds were sent, within 5 business days from the date the refund decision is made.

The Service reserves the right to deduct actually incurred expenses, including network fees and operational costs. The deduction may amount to up to 5% of the refund, but not more than 100 USD.

If the KYC/SoF procedures confirm that the User's funds are not linked to unlawful sources, the refund deduction is limited to the actual network fee with no additional percentage charges applied.

If High-Risk Labels are detected and the client refuses to undergo the KYC procedure, a refund may not be possible.