Last Updated: Feb 11, 2021
1.1. This Agreement defines the terms of electronic currency exchange services provided by "coincat.exchange".
1.2. The Service refers to the online electronic currency exchange platform located at "coincat.exchange".
1.3. A User/Client is defined as any individual expressing intent to use the services of "coincat.exchange".
1.4. When referenced together, the User and "coincat.exchange" shall be referred to as the Parties.
1.5. This Agreement constitutes a public offer which the User accepts by submitting an exchange request through the online platform at coincat.exchange for services provided by "coincat.exchange".
2.1. "coincat.exchange" facilitates the exchange of electronic currencies from payment systems including Bitcoin, Ethereum and others using banking institutions listed on the website.
2.2 "coincat.exchange" does not provide interbank exchange services or other banking operations.
2.3. The condition for conducting an exchange is the User's transfer of digital assets from their own electronic wallet. The User is responsible for the legality of fund sources according to the KYT policy.
2.4. The User guarantees they are not involved in:
- Money laundering operations;
- Income generation from any criminal and/or terrorist activities;
- Income generation from trade with countries prohibited by international organizations;
- Income generation from any other illegal activities.
2.5. The User guarantees they are not a citizen or tax resident of the United States of America.
3.1. "coincat.exchange" provides services specified in Section 2 of this Agreement, provided the User complies with all terms outlined herein. The service provision procedure is defined by the internal regulations of "coincat.exchange" as established in Section 5 of this Agreement.
3.2. The User shall pay for services provided by "coincat.exchange" in accordance with the terms set forth in this Agreement.
4.1. "coincat.exchange" shall:
4.1.1. Conduct digital currency conversions of online payment systems in compliance with the terms specified in this Agreement;
4.1.2. Provide technical and informational support to Users during monetary transactions conducted through "coincat.exchange";
4.1.3. Not disclose transaction details to third parties, except in the following cases:
- When required by a court order that has entered into force;
- When requested by official law enforcement agencies and financial monitoring institutions;
- When requested by partners (online payment systems) listed above.
4.1.4. Account for information about discounts provided to Users;
4.1.5. Ensure funds are credited to the User's account within three days after receiving a complaint in cases provided for by this Agreement. Complaints must be submitted in writing to the Service's email at support@coincat.in, and no other way.
4.2. The User shall:
4.2.1. Provide accurate data and details for timely execution of money transfers;
4.2.2. Be the owner of the account used to pay for the exchange request;
4.2.3. Provide proof of ownership of the payment account upon request;
4.2.4. Provide valid email address information;
4.2.5. Ensure ability to receive system notifications via email and have internet access using computers or other electronic devices;
4.2.6. Comply with the terms of this Agreement;
4.2.7. Notify the administration of "coincat.exchange" about all cases where transferred amounts were not fully or partially credited to the specified details. Such notification must be sent no later than one month after the funds should have been received. Failure to comply will result in disputed amounts being retained by "coincat.exchange";
4.2.8. Comply with legislative acts regulating online exchange operations;
4.2.9. Not use any traffic inflation systems.
4.3. "coincat.exchange" reserves the right to:
4.3.1. Temporarily suspend operations for service upgrades or to fix errors affecting website functionality;
4.3.2. Suspend any exchange operation upon request from competent authorities, payment system administrators, or User complaints about fraudulent activities pending investigation;
4.3.3. Establish discounts for exchange operations at its discretion;
4.3.4. Set commission amounts payable for exchange operations;
4.3.5. Refuse service to any potential User without explanation;
4.3.6. Request from the User information, screenshots or wallet videos confirming exchange operations and fund transfers to "coincat.exchange" details via email;
4.3.7. Terminate technical support for Users who are rude, ask off-topic questions or fail to provide necessary information to support staff;
4.3.8. Block exchange operations based on sections 5.4, 5.5, 5.7 and 5.9;
4.3.9. Block exchange operations suspected of fraud and request documents confirming account ownership;
4.4. "coincat.exchange" provides services exclusively for exchanging, buying and selling electronic currencies. "coincat.exchange" does not accept payments on behalf of third parties and prohibits exchanges to wallets/accounts not belonging to the User. "coincat.exchange" does not enter into any partnerships or contracts with payment recipients for goods/services and strictly opposes such relationships. "coincat.exchange" cannot be used as an intermediary service for settlements between buyers and sellers.
5.1. The exchange process begins after receiving funds from the User and is completed within 24 hours. After this period, the User may request a refund if "coincat.exchange" cannot complete the exchange.
5.1.1. If funds for a User's exchange request are not received within the specified time, the request is automatically canceled.
5.1.2. The User may reinstate an automatically canceled request within 24 hours of its registration in the system.
5.2. The exchange is considered complete after funds are transferred to the User's specified details.
5.3. The User cannot cancel an exchange already in progress.
5.4. If the received amount differs from the request amount, "coincat.exchange" may suspend the exchange and flag the request as erroneous. Such exchanges may only be processed manually at the current rate when handled by an operator, with an additional service fee of 5% (minimum $2).
5.4.1 For directions requiring card payments, if the User sends an amount differing from the request, "coincat.exchange" may suspend the exchange, potentially resulting in lost funds.
5.5. If the User provides invalid or blocked details, the exchange is terminated. The request is flagged as "Erroneous". The User must provide correct details to support with the request number and screenshot confirming the transfer. Such exchanges may only be processed manually with an additional fee of 5% (minimum $2).
5.6. Refunds are processed within two days of request and only if "coincat.exchange" cannot complete the exchange. Additional fees per sections 5.6.2-5.6.3 and payment system fixed fees apply. Minimum amounts apply for refunds. For amounts below the minimum, the User must send the difference to complete the refund. These measures are due to limitations of payment systems and exchanges used by "coincat.exchange"
5.6.1. Smart contracts are prohibited for crypto deposits/withdrawals of native coins. Such deposits won't be credited, with refund timelines determined by liquidity providers (average 1 week).
5.6.2. Fiat currency refunds incur a 10% (minimum $2) fee.
5.6.3. Cryptocurrency refunds incur a 5% (minimum $2) fee.
5.7. Modified payment references or payments from third-party accounts may be blocked. Manual processing at current rates with 5% (minimum $2) fee applies.
5.8. Funds received for canceled requests won't be exchanged automatically. Manual processing through support at current rates with 5% (minimum $2) fee applies.
5.9. Multiple transactions for a single request require manual processing through support at current rates with 5% (minimum $2) fee.
5.10. For all electronic currency operations, the wallet must be linked to the User's phone number.
5.11. Crypto purchases via bank card must be paid within the specified timeframe. For anticipated delays exceeding 1 hour, Users must notify Support. Failure to notify within 1 hour may result in suspended exchanges without refund.
5.12. For Bitcoin receipts, confirmation times (funds crediting) depend on the Bitcoin network (15 minutes to several hours). The exchange service is not responsible for Bitcoin network confirmation speeds.
5.13. By clicking "I agree to the exchange rules", the User confirms acceptance of all Agreement terms.
5.14. Funds may be irrevocably lost if:
5.15. Manual exchanges involving operators may take up to 24 hours to process.
6.1. "coincat.exchange" is not financially or morally liable for User errors in service usage or request form completion. Transactions to incorrect accounts cannot be canceled or refunded.
6.2. "coincat.exchange" is not liable for damages/losses from User equipment failures.
6.3. "coincat.exchange" is not liable for bank/payment system errors or delays.
6.4. "coincat.exchange" is not liable for any costs arising from electronic transfer errors/delays.
6.5. The User confirms lawful ownership/rights to funds used in exchanges.
6.6. "coincat.exchange" may amend this Agreement at any time, with changes effective upon website publication.
7.1. "coincat.exchange" is exempt from liability for non-performance/delays caused by force majeure including: natural disasters, government acts, war, fire, explosion, terrorism, flood, riots, hacker attacks, civil unrest, power/internet/communication outages.